eHealth Rx Network

Privacy Policy

Last updated: 13 October 2026

1. Who we are

eHealth PGD is provided by eHealth Solutions Ltd, a company registered in England and Wales (company number 13084298), of Tricorne Stables, 15a Sandy Lane, Wokingham, England, RG41 4DD ("we", "us", "our"). This policy explains how we use personal data when you visit this website, register a pharmacy or use the platform, and your rights under UK data protection law (the UK GDPR and the Data Protection Act 2018).

2. Patients: who is responsible for your data

If you are a patient completing an assessment or booking with a pharmacy, the pharmacy providing your care is responsible for your personal and health information (it is the "controller"). We provide the software the pharmacy uses and process your information only on the pharmacy's instructions, to deliver that service. For questions about your care or your records, or to exercise your rights, please contact the pharmacy directly. If you contact us, we will pass your request to the pharmacy.

3. Information we collect

  • Account and contact details for pharmacy owners and staff: name, email address, phone number, role and professional registration number
  • Pharmacy details: name, address and business information
  • Billing details: subscription and payment records. Card payments are processed by Stripe; we do not store full card numbers
  • Platform records: sign-in history and an audit trail of actions taken on the platform
  • Enquiries: information you send us through our contact forms, by email or at events
  • Patient information entered into assessments, which we process on behalf of the pharmacy (see section 2)

4. How we use it and our legal basis

  • To provide the platform and manage your subscription: necessary for our contract with you
  • To keep the platform secure, keep audit trails and provide support: our legitimate interests in running a safe and reliable service
  • To keep financial and tax records: to meet our legal obligations
  • To tell pharmacies about our services: our legitimate interests in business-to-business marketing. You can opt out at any time by replying to any message or emailing us
  • Patient information: processed on the pharmacy's instructions as its processor; the pharmacy is responsible for the legal basis, including the condition for processing health data

5. Who we share it with

We share personal data only where needed to run the service, with:

  • The hosting and software providers the platform is built on, including Base44
  • Stripe, which processes payments
  • Email delivery providers, to send account and service emails
  • Our professional advisers, and regulators or authorities where the law requires it

We do not sell personal data.

6. International transfers

Some of our service providers may store or process data outside the UK. Where they do, we make sure the transfer is protected by appropriate safeguards, such as a UK adequacy decision or the UK International Data Transfer Agreement or Addendum.

7. How long we keep it

We keep account information while your account is open. After it closes, we keep billing and financial records for as long as the law requires (normally six years) and delete or anonymise other account data when it is no longer needed. Patient and consultation records are kept in line with the retention requirements that apply to the pharmacy.

8. Security

Connections to the platform are encrypted, every user has their own login, access is role-based, and actions are recorded in an audit trail. No system is completely secure, but we work to protect your information and will act promptly if anything goes wrong.

9. Your rights

You have the right to:

  • Access the personal data we hold about you
  • Have inaccurate data corrected
  • Have your data erased in some circumstances
  • Restrict or object to how we use your data, including for marketing
  • Receive your data in a portable format

To use any of these rights, email us at info@ehealthsolutions.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113, but we would appreciate the chance to put things right first.

10. Cookies

See our Cookie Policy for how we use cookies and similar technologies.

11. Changes and contact

We will update this policy when our practices change and show the date of the latest version at the top. Questions about this policy: info@ehealthsolutions.co.uk, or write to us at the address in section 1.